RunOps

ITIL 4 Practice Documents

Doc No	ITIL Category	ITIL Practice Name	Owner	Latest Version	Links _{For editable version} _{email : devx@neurealm.com}	Objective
ITIL-GMP-P01	General Management Practices	Continual improvement	RUNOPS – DEX	3.0	View	Align practices and services with changing business needs.
ITIL-GMP-P02	General Management Practices	Architecture management	RUNOPS – DEX	3.0	View	Explain how organizational elements interrelate effectively.
ITIL-GMP-P03	General Management Practices	Information security management	RUNOPS – DEX	3.0	View	Protect information needed by the organization securely.
ITIL-GMP-P04	General Management Practices	Knowledge management	RUNOPS – DEX	3.0	View	Maintain and improve the effective use of information.
ITIL-GMP-P05	General Management Practices	Supplier management	RUNOPS – DEX	2.0	View	Ensure suppliers and their performances are managed appropriately.
ITIL-GMP-P06	General Management Practices	Measurement and reporting	RUNOPS – DEX	2.0	View	Support decision-making and continual improvement through data.
ITIL-GMP-P07	General Management Practices	Organizational change management	RUNOPS – DEX	1.0	View	Ensure changes are implemented smoothly and successfully.
ITIL-GMP-P08	General Management Practices	Portfolio management	RUNOPS – DEX	3.0	View	Ensure the right mix of programs and projects.
ITIL-GMP-P09	General Management Practices	Project management	RUNOPS – DEX	2.0	View	Ensure all projects are successfully and safely delivered.
ITIL-GMP-P10	General Management Practices	Relationship management	RUNOPS – DEX	3.0	View	Nurture links between the organization and its stakeholders.
ITIL-GMP-P11	General Management Practices	Risk management	RUNOPS – DEX	4.0	View	Ensure the organization understands and effectively handles risks.
ITIL-GMP-P12	General Management Practices	Service financial management	RUNOPS – DEX	1.0	View	Support strategies and plans for service management financially.
ITIL-GMP-P13	General Management Practices	Strategy management	RUNOPS – DEX	3.0	View	Formulate organizational goals and adopt courses of action.
ITIL-GMP-P14	General Management Practices	Workforce and talent management	RUNOPS – DEX	1.0	View	Ensure the right people with the right skills.
ITIL-SMP-P01	Service Management Practices	Availability management	RUNOPS – DEX	3.0	View	Ensure services deliver agreed levels of availability.
ITIL-SMP-P02	Service Management Practices	Business analysis	RUNOPS – DEX	1.0	View	Analyze business parts, define needs, and recommend solutions.
ITIL-SMP-P03	Service Management Practices	Capacity and performance management	RUNOPS – DEX	3.0	View	Ensure services achieve agreed and expected performance.
ITIL-SMP-P04	Service Management Practices	Change enablement	RUNOPS – DEX	1.0	View	Maximize the number of successful IT service changes.
ITIL-SMP-P05	Service Management Practices	Incident management	RUNOPS – DEX	3.1	View	Minimize incident impact by restoring normal operation quickly.
ITIL-SMP-P06	Service Management Practices	IT asset management	RUNOPS – DEX	3.0	View	Plan and manage the full lifecycle of IT assets.
ITIL-SMP-P07	Service Management Practices	Monitoring and event management	RUNOPS – DEX	4.0	View	Systematically observe services and record state changes.
ITIL-SMP-P08	Service Management Practices	Problem management	RUNOPS – DEX	3.0	View	Reduce incident likelihood and impact by identifying root causes.
ITIL-SMP-P09	Service Management Practices	Release management	RUNOPS – DEX	3.0	View	Make new and changed services and features available.
ITIL-SMP-P10	Service Management Practices	Service configuration management	RUNOPS – DEX	3.0	View	Ensure accurate information on configuration items is available.
ITIL-SMP-P11	Service Management Practices	Service continuity management	RUNOPS – DEX	3.0	View	Maintain availability and performance during a disaster.
ITIL-SMP-P12	Service Management Practices	Service catalogue management	RUNOPS – DEX	3.0	View	Provide a single source of consistent service information.
ITIL-SMP-P13	Service Management Practices	Service desk	RUNOPS – DEX	4.0	View	Capture demand for incident resolution and service requests.
ITIL-SMP-P14	Service Management Practices	Service level management	RUNOPS – DEX	3.0	View	Set clear business-based targets for service levels.
ITIL-SMP-P15	Service Management Practices	Service request management	RUNOPS – DEX	3.0	View	Handle pre-defined, user-initiated service requests efficiently.
ITIL-SMP-P16	Service Management Practices	Service design	RUNOPS – DEX	3.0	View	Design products and services that are fit for purpose.
ITIL-SMP-P17	Service Management Practices	Service validation and testing	RUNOPS – DEX	3.0	View	Ensure new or changed products meet defined requirements.
ITIL-TMP-P01	Technical Management Practices	Deployment management	RUNOPS – DEX	3.0	View	Move new or changed components to live environments.
ITIL-TMP-P02	Technical Management Practices	Infrastructure and platform management	RUNOPS – DEX	1.1	View	Oversee infrastructure and platforms used by the organization.
ITIL-TMP-P03	Technical Management Practices	Software development and management	RUNOPS – DEX	1.0	View	Ensure applications meet internal and external stakeholder needs.
ISO-SMS-D01	ISO/IEC 20000 SMS	Service Management Plan	RUNOPS – DEX	1.0	View	Define the framework to operate and continually improve service management.