RunOps SOPs
RunOps SOP Templates
| Doc No: | RunOps Tower | SOP Name | Owner | Latest Version | Links | Objective |
| RO-TMP-01 | RunOps | RunOps Operational Task SOP | RUNOPS – DEX | V 1.0 | View/Download | Template for developing tower-specific SOPs |
| RO-TMP-02 | RunOps | RunOps_SOP_Template_Read_Me | RUNOPS – DEX | V 1.0 | View/Download | Guidance for using and customizing the template |
RunOps SOP Documents by Tower
Doc No: | RunOps Tower | SOP Name | Owner | Latest Version | Links | Objective |
EUC-SOP-01 | EUC | Battery Related Issues | RUNOPS – DEX | V 1.0 | View/Download | Resolve battery performance and charging issues |
EUC-SOP-02 | EUC | Blue Screen of Death | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve blue screen failures |
EUC-SOP-03 | EUC | Bring Your Own Device (BYOD) Support and Compliance | RUNOPS – DEX | V 1.0 | View/Download | Support secure compliant employee-owned device usage |
EUC-SOP-04 | EUC | Citrix Virtual Desktop Infrastructure (VDI) Management | RUNOPS – DEX | V 1.0 | View/Download | Maintain reliable Citrix virtual desktop services |
EUC-SOP-05 | EUC | Driver Related Issues | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve endpoint driver issues |
EUC-SOP-06 | EUC | Email Client Setup and Support | RUNOPS – DEX | V 1.0 | View/Download | Configure and troubleshoot email client access |
EUC-SOP-07 | EUC | Endpoint Asset Lifecycle Managemet | RUNOPS – DEX | V 1.0 | View/Download | Manage endpoint assets throughout their lifecycle |
EUC-SOP-08 | EUC | Endpoint Enrolment and Intune Management | RUNOPS – DEX | V 1.0 | View/Download | Enroll endpoints and manage Intune compliance |
EUC-SOP-09 | EUC | Endpoint Hardware Maintenance and Firmware Updates | RUNOPS – DEX | V 1.0 | View/Download | Maintain endpoint hardware and update firmware |
EUC-SOP-10 | EUC | Endpoint Network Connectivity Support | RUNOPS – DEX | V 1.0 | View/Download | Restore reliable endpoint network connectivity |
EUC-SOP-11 | EUC | Endpoint Security Compliance | RUNOPS – DEX | V 1.0 | View/Download | Ensure endpoints meet security compliance requirements |
EUC-SOP-12 | EUC | Endpoint Software Distribution and MECM Support | RUNOPS – DEX | V 1.0 | View/Download | Deploy endpoint software through MECM reliably |
EUC-SOP-13 | EUC | Laptop Fan Related Issues | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve laptop fan issues |
EUC-SOP-14 | EUC | MacOS Support and Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Support and troubleshoot macOS devices |
EUC-SOP-15 | EUC | Microphone & Speaker Related Issues | RUNOPS – DEX | V 1.0 | View/Download | Resolve microphone and speaker functionality issues |
EUC-SOP-16 | EUC | Microsoft 365 Productivity Applications Support | RUNOPS – DEX | V 1.0 | View/Download | Support Microsoft 365 productivity applications effectively |
EUC-SOP-17 | EUC | Microsoft Teams Support and Collaboration Services | RUNOPS – DEX | V 1.0 | View/Download | Enable reliable Teams communication and collaboration |
EUC-SOP-18 | EUC | Mobile Device Management and Support | RUNOPS – DEX | V 1.0 | View/Download | Securely manage and support mobile devices |
EUC-SOP-19 | EUC | OneDrive Synchronization and File Access Support | RUNOPS – DEX | V 1.0 | View/Download | Restore OneDrive synchronization and file access |
EUC-SOP-20 | EUC | Operating System Installation and Re-imaging | RUNOPS – DEX | V 1.0 | View/Download | Install or reimage operating systems reliably |
EUC-SOP-21 | EUC | Patch Management | RUNOPS – DEX | V 1.0 | View/Download | Maintain endpoint security through timely patching |
EUC-SOP-22 | EUC | Printer and Peripheral Support | RUNOPS – DEX | V 1.0 | View/Download | Restore printers and connected peripheral functionality |
EUC-SOP-23 | EUC | SharePoint Access and Collaboration Support | RUNOPS – DEX | V 1.0 | View/Download | Enable SharePoint access and effective collaboration |
EUC-SOP-24 | EUC | Touchpad Issues | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve touchpad functionality issues |
EUC-SOP-25 | EUC | EUS_User Profile Management and Support | RUNOPS – DEX | V 1.0 | View/Download | Manage and troubleshoot end-user profiles |
EUC-SOP-26 | EUC | Webcam Related Issues | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and restore webcam functionality |
EUC-SOP-27 | EUC | Windows OS Support | RUNOPS – DEX | V 1.0 | View/Download | Support and troubleshoot Windows operating systems |
SD-SOP-01 | Service Desk | BitLocker Recovery Key Assistance | RUNOPS – DEX | V 1.0 | View/Download | Recover BitLocker keys and restore device access |
SD-SOP-02 | Service Desk | Blue Screen of Death | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve blue screen failures |
SD-SOP-03 | Service Desk | Browser Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve browser issues |
SD-SOP-04 | Service Desk | Calendar Sync Issue | RUNOPS – DEX | V 1.0 | View/Download | Restore accurate calendar synchronization |
SD-SOP-05 | Service Desk | Distribution List Add or Remove request | RUNOPS – DEX | V 1.0 | View/Download | Process distribution list membership changes accurately |
SD-SOP-06 | Service Desk | Internet Connectivity Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Restore reliable internet connectivity |
SD-SOP-07 | Service Desk | Laptop or Desktop Not Powering On | RUNOPS – DEX | V 1.0 | View/Download | Restore power functionality to computers |
SD-SOP-08 | Service Desk | Lost or Stolen device handling | RUNOPS – DEX | V 1.0 | View/Download | Securely manage lost or stolen devices |
SD-SOP-09 | Service Desk | Mailbox Access Shared mailbox | RUNOPS – DEX | V 1.0 | View/Download | Enable and troubleshoot shared mailbox access |
SD-SOP-10 | Service Desk | MFA Enrolment & Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Enroll users and resolve MFA issues |
SD-SOP-11 | Service Desk | Network Drive Mapping | RUNOPS – DEX | V 1.0 | View/Download | Map and restore access to network drives |
SD-SOP-12 | Service Desk | Network Printer Connectivity Issue | RUNOPS – DEX | V 1.0 | View/Download | Restore reliable network printer connectivity |
SD-SOP-13 | Service Desk | Outlook Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve Outlook issues |
SD-SOP-14 | Service Desk | Password Reset | RUNOPS – DEX | V 1.0 | View/Download | Securely reset user passwords and restore access |
SD-SOP-15 | Service Desk | Phishing Email Reporting | RUNOPS – DEX | V 1.0 | View/Download | Report and contain suspected phishing emails |
SD-SOP-16 | Service Desk | Remote Access and VPN Support | RUNOPS – DEX | V 1.0 | View/Download | Restore secure remote and VPN connectivity |
SD-SOP-17 | Service Desk | Remote Desktop Connection Issue | RUNOPS – DEX | V 1.0 | View/Download | Restore reliable remote desktop connectivity |
SD-SOP-18 | Service Desk | Slow System Performance Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and improve slow system performance |
SD-SOP-19 | Service Desk | Software Installation and Removal | RUNOPS – DEX | V 1.0 | View/Download | Install and remove approved software safely |
SD-SOP-20 | Service Desk | Teams Audio & Video Troubleshooting | RUNOPS – DEX | V 1.0 | View/Download | Restore Teams audio and video functionality |
SD-SOP-21 | Service Desk | Teams Troubleshooting updated | RUNOPS – DEX | V 1.0 | View/Download | Diagnose and resolve Microsoft Teams issues |
SD-SOP-22 | Service Desk | User Access Creation | RUNOPS – DEX | V 1.0 | View/Download | Create user access according to approvals |
SD-SOP-23 | Service Desk | User Offboarding | RUNOPS – DEX | V 1.0 | View/Download | Revoke access and complete user offboarding |
SD-SOP-24 | Service Desk | User Onboarding | RUNOPS – DEX | V 1.0 | View/Download | Provision access and complete user onboarding |
SD-SOP-25 | Service Desk | Voicemail Reset or PIN Issue | RUNOPS – DEX | V 1.0 | View/Download | Reset voicemail access and PIN credentials |
SD-SOP-26 | Service Desk | VPN Access Request | RUNOPS – DEX | V 1.0 | View/Download | Provision secure VPN access for users |
SD-SOP-27 | Service Desk | Wi-Fi Network Connectivity | RUNOPS – DEX | V 1.0 | View/Download | Restore reliable Wi-Fi network connectivity |